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Privacy Policy

The Australian Privacy Principles (“APPs”) are contained in the Privacy Act 1988 (Cth). Although the APPs governs the obligations concerning the collection, use, disclosure, storage and access of personal information, each organisation has the right to manage their personal information handling practices so long as they comply with the APPs in particular if the APPs apply to the organisation.

By using PLL’s website and services, you consent to us collecting, holding, using and disclosing your personal information in accordance with PLL’s policy set out below.

What personal information is collected?

We collect both personal information and non-personal information. Personal information we may collect and store includes your name, date of birth, contact details, payment details, client testimonials and feedback, and any other information received by us during the course of our business operations. If necessary, we may also collect ‘sensitive information’, such as information about your criminal record or health information.

Generally, PLL collects personal information about:

  1. clients including potential clients;
  2. business associates, agents and suppliers; 
  3. employees and other persons working for PLL; and 
  4. any person who may come into contact with our firm.

How is personal information collected?

PLL collects your personal information in the following ways:

  1. When you provide your personal information to us; or
  2. Through emails, interviews, forms, meetings, your business cards, online queries, telephone conversations, our website and social media accounts; or
  3. From third parties who provide us with information about you.

PLL may also collect and process non-personal information derived from your browser when you visit PLL’s website, for example, your IP address, web browser and the time and date of access which involve the use of cookies. You can choose to disable the cookies however, you may not be able to use certain features of our websites.

How is personal information stored?

Your personal information may be stored by PLL on paper, by electronic means or both. PLL take reasonable steps to ensure that your personal information is kept confidential:

  • Data held and stored on paper is stored securely and cannot be accessed by the general public. PLL’s employees are contractually obliged to maintain the confidentiality of any personal information held by PLL.
  • Data held and stored electronically is protected by firewalls, encryption and any access to databases where your personal information is stored requires passwords.

PLL will store your personal information only for a lawful purpose, and only as required by law which is usually 7 years. Your personal information will be removed by PLL when PLL are no longer obliged to store them. Paper records will be destroyed, and original signed documents will be returned to you while electronic records retained for longer than 7 years may be archived or deleted.

Why is Personal Information Collected and when is Disclosure made?

PLL collect your personal information to provide you with legal services, to communicate with you, to comply with PLL’s legal obligations and to conduct PLL’s business which includes internal audit investigations, performance reporting, file research, legal services planning, administrative and accounting functions, professional and legal reporting obligations, data backups, marketing, conducting client satisfaction surveys and feedback requests and website traffic analysis. Disclosure of your personal information may occur during these activities. If you have engaged PLL in relation to a migration or visa related matter, PLL will, if required, disclose your personal and sensitive information to the Department of Home Affairs. 

If we need to use or disclose your personal information for other purposes, we will obtain your consent.

Will PLL disclose your personal information overseas?

PLL will only disclose your personal information in a foreign jurisdiction if they relate to your matter, for example:

  • To other entities which assist PLL in providing legal services including lawyers, specialist consultants, experts and agents located overseas to advise on foreign law or identify foreign owned assets; 
  • To courts, tribunals and regulatory authorities in foreign jurisdiction if proceedings are held overseas; and
  • any third party which you authorise PLL to make disclosure or if PLL are required by law to disclose.

Opt Out/Unsubscribe

If you have opted in to receive our newsletter or other marketing communication in relation to our legal services, you have the right to opt out at any time by notifying us in writing.

Links to Other Websites

The PLL website may contain links to other websites operated by third parties. PLL does not make any representations or warranties in relation to the privacy policies adopted by third parties. 

Right to Access and Correct your Personal Information

If you wish to access and correct any of your personal information in PLL’s records, you may contact PLL directly and will be required to provide verification of your identity.

Privacy Related Complaint

If you wish to complain about the handling of your personal information by us, please contact us directly at [email protected].

Any complaint will be investigated by PLL and you will be notified as soon as is practicable.

If we are unable to resolve the complaint within 30 days, you can contact the Office of the Australian Information Commissioner. 

Privacy Policy Updates

PLL’s Privacy Policy will be updated in accordance with changes to privacy laws.